Product Returns & Replacements
Goods are sold directly via our online store.
At Rock Paint, we provide our customers with the highest level of customer service and want you to be 100% satisfied with your purchase. We understand that, at times, returns happen, and our policy is that you have the right to do a return, no questions asked; within the following guidelines. If you realise that –
- you purchased something you do not need, or
- it is not what you expected it to be
please let us know within 7 days of delivery of your order. Contact us by
- telephoning our offices +27(0)83 564 3044 or the representative you dealt with, or
- email our office sales@rockpaint.co.za, or
- Send a WhatsApp.
Very Important Information
- NO CASH REFUNDS ARE GIVEN; your account will be credited
- all returned items must be in a re-saleable, undamaged condition (unless you told us it was damaged on receipt), and
- all original packaging must be returned in a reusable condition, and
- all items must be returned via an insured traceable carrier to: Rock Paint, 5 Cayman Close, Capri Village, Fish Hoek, Cape Town 7975, at your own cost.
- You are responsible for all items until they are received by Rock Paint.
Shipping Costs are non-refundable.